Terms & Conditions
All prices in Canadian Dollars.
- Prices are subject to paper price increase and availability.
2. Client is responsible to verify all specifications in comparison with
original quote request. Size and other specifications may have been
3. Drying time and heavy ink coverage will be charged extra unless indicated.
4. All Applicable taxes and freight extra.
5. All prices subject to viewing of supplied artwork and disc.
6. All C.O.D. orders require 50% deposit and balance must be paid by
cash, certified cheque, or bank Draft before the job leaves Print Lounge Premisses.
7. Quantities of +/- 10% will constitute completion of order, overs and under’s will be charged or credited.
8. A written Purchase Order must be included with all orders with all job information.
9. Print Lounge will not assume any responsibility from lack of written information.
10. Print Lounge will in no way be liable for damages in excess of purchase price, for incidental or consequential damages.
11. Print Lounge reserve the right to Invoice additional charges at a later date if such was missed or occur at a later date.
12. Any problems with the job must be claimed within 7 days of the receipt of the job. Job must be returned to get credit.
13. Print Lounge will not be responsible for Stock, Film, Artwork, Disk
or any material left in possession after 7 days of completion of job.
14. Print Lounge are not responsible, under any circumstances, for any
damages, consequential or otherwise if job delivery is late for any
15. Print Lounge reserve the right to charge for any work done and
material supplied in the event of order cancellation, including paper.
16. All goods remain the property of Print Lounge until paid in full.
I have verified that spelling and content are correct. I am satisfied
with the document layout. I understand that my document will print
EXACTLY as it appears here, that I cannot make any changes once my order
is placed and that I assume all responsibility for typographical
errors. By submitting my order to Print Lounge I agree to the Print Lounge Terms and Conditions set out below.
Print Lounge Terms and Conditions:
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS
WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED
BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW,
PLEASE DO NOT ACCESS THIS WEB-SITE. Print Lounge RESERVES THE RIGHT TO
CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
- ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior
to the printing process. Print Lounge is NOT LIABLE for errors in a
final product caused by any of the following reasons: Misspelling,
Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts,
Incorrect or Missing Folds, Finished Product Size
All material used/found in this Website or used in production of your
order is subject to Copyright. All rights are reserved worldwide. It is
strictly prohibited to redistribute, copy or republish any of the
material and software contained on the Print Lounge web site and/or its
subsidiaries (referred to herein as Print Lounge) or the copyrighted
property of parties from whom Print Lounge has licensed such property.
The Customer (sometimes referred to for convenience as “you”) may not
place or reproduce any trademarks, service marks, or logos that are not
owned by you or licensed to you onto materials and merchandise to be
printed via the Print Lounge Service. Words, names, and designs used to
identify services or products are considered trademarks, service marks,
and/or logos. The same policy is applicable for copyrights. You cannot
use unlicensed copyrighted materials from photographers, artists,
publishers, composers, writers, and other authors of original works. The
copyright owner’s exclusive rights prohibit the reproduction of any
original work. Print Lounge policy also states that you cannot use
explicit language or pornography on printed materials and merchandise.
- CUSTOMER CONTENT
All information, data, text, photographs, graphics, messages or other
materials supplied by the customer (“Content”) are the sole
responsibility of the customer.
Recognizing the global nature of the Internet, you agree to comply
with all local rules regarding online conduct and acceptable Content,
you agree to not use the Service to send, upload, post or otherwise
transmit any Content that contains (i) child pornography or anything
indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to
kidnap or injure a person, a threat to injure the personal property or
reputation of another person, a threat to accuse any person of a crime, a
threat to inform another that a person has violated any law of Canada
or the United States, or a threat of blackmail; (iii) any matter
advocating or urging treason, insurrection, or forcible resistance to
any law of Canada or the United States; (iv) any defamatory remarks
directed at any other person or company; or (v) any content that
infringes the intellectual property rights or other proprietary rights
of Print Lounge or any third party. Print Lounget does not control the
Content posted by Customers and does not guarantee the accuracy,
integrity or quality of the Content. Under no circumstances will
Print Lounge be liable to you in any way for any Content you may be
exposed to that you may find offensive, indecent or objectionable.
Products and services, are provided for your personal use only. You
agree to abide by these terms of service and not to use these products
and services or related messages for any unsolicited or unauthorized
advertising, promotional materials, “junk mail,” “spam,” “chain
letters,” “pyramid schemes,” or any other form of solicitation. You
agree that you are responsible for protecting your password and
controlling access to your registered account. You agree that you will
be responsible for all orders placed or other actions that are taken
through your registered account.
You acknowledge that Print Lounge does not pre-screen Content, but
that Print Lounge and its affiliates shall have the right (but not the
obligation) in their sole discretion to remove any Content that violates
the terms of service or may otherwise be objectionable. You further
acknowledge and agree that Print Lounge may preserve Content and may
also disclose Content if required to do so by law or in the good faith
belief that such preservation or disclosure is reasonably necessary to:
(a) comply with legal process; (b) enforce the terms of service; (c)
respond to claims that the Content violates the rights of third-parties;
or (d) protect the rights, property, or personal safety of Print Lounge, its users and the public.
- GOVERNING LAW
Print Lounge is based in Ontario. Any legal action or proceeding
relating to or arising from your access to or use of this Site shall be
instituted in Ontario. You agree to submit to the jurisdiction of
Ontario courts and agree that venue in these courts is proper in any
such legal action or proceeding.
- LIMITATION OF LIABILITY
In no event shall Print Lounge or its licencors, suppliers, or vendors,
their officers, directors, employees, or agents, be liable for any
special, incidental, indirect, or consequential damages of any kind, or
for any damages whatsoever resulting from loss of use, data or profits,
whether or not Print Lounge has been advised of possibility of the
damage, arising out of or in connection with the use or performance of
the site or of failure to provide services that you order from Print Lounge or its affiliates, including without limitation, damages arising
from mistake, omission, virus, delay, or interruption of service. In no
event shall Print Lounge be liable or responsible for any damages or
consequences arising from or related to your inappropriate or
unauthorized use of the site or its content.
You agree that you shall indemnify and defend Print Lounge and all
parties from whom Print Lounge has licensed portions of Content, and
their directors, officers, and employees, against all claims, liability,
damages, costs and expenses, including reasonable legal fees and
expenses arising out of or related to (i) your breach of these Terms of
Use or (ii) any suit, claim, or demand arising from or relating to any
text, photograph, image, graphic or other material you incorporated into
- CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format.
Print Lounge is not responsible for any color shift that occurs in
conversions from RGB to CMYK color modes. All artwork, designs and
images must be provided in minimum of 300 DPI and CMYK color mode.
Print Lounge is not responsible for images printed as fuzzy, distorted
or pixilated due to customer provided artwork. Additional fees may apply
for the files larger than 50MB.
- COLOR PROOFING & MATCHING
Print Lounge is not liable for color matching or ink density on screen
proofs approved by the customers. Screen proofs will predict design
layout, text accuracy, image proportion and placement, but not color or
density. While Print Lounge will try it’s best to match the gradient
density of each color, Print Lounge is not liable for the final
appearance of a color. Application of UV Coating may effect or change
the appearance of the printed colors. Print Lounge is not liable for
the final color appearance of a UV product/s.
- ENVELOPES AND LETTERHEADS PAPER EFFECT IN COLOR.
Please note that because our letterhead and envelope paper stock is
“uncoated”, we recommend you not use colors with high color density. By
this we mean dark colors (black, purple, blue, brown, etc). Dark colors
tend to get soaked into the paper if their color values are too high.
For best results, use light colors.
- ORDER CANCELLATION
Orders are eligible for cancellation upon request via email until the
earlier of 8 hours order or commencement of production, subject to
applicable cancellation charges. A credit voucher is issued with a value
equal to the cancelled job(s). The voucher will expire six months after
initial activation. If job is cancelled charges for any labor hours
(proof, graphics design, etc.) or administrative fees (credit cards
fees, etc.) will be subtracted from your voucher. Minimum cancellation
charge is $50 plus any credit card charges. Once the order has been
placed successfully, No Refunds are issued for the Logo, and Graphic
- RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All
Sales Are Final. If we verify that we made an error, we will re-print
the order. No Refunds or Credit. Customer must notify Print Lounge
within 7 business days of order acceptance to notify any defects
discovered in the ordered product failing which Customer is deemed
satisfied with the product. Where replacement is appropriate, Customer
must first return 100% of the received product within 15 days (on their
own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are
NOT REFUNDABLE, including for those orders that are returned for any
- ORDER SHIPPING AND DELIVERY
While Print Lounge will use reasonable efforts to prevent delay of
delivery schedules, in no case shall Print Lounge be liable for any
consequential or damages resulting from any delay in shipment or
delivery. Orders are F.O.B. the Print Lounge Plant, and customer shall
have recourse only to its selected courier for any shipping issues.
Print Lounge shall not be liable for delays in shipments caused by
weather conditions, shipping company delays, international customs
issues or any other circumstances. Unexpected equipment failure,
malfunction and or technical problems may delay the printing process. In
case of delay caused by technical difficulty, rush charges/fees will be
refunded or waived where applicable. However, technical difficulty will
not be the grounds for order cancellation. Shipping rates for high
quantity products depend on the customers access to a shipping dock and
forklift, otherwise additional charges may apply.
- CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is returned to Print Lounge due to an error made by the
customer in submitting the proper shipping address,Print Lounge will
reship the package with corrected address and charge an additional
shipping fee for the shipment.
- CREDIT CARD CHARGES
Order exceeding $200 or greater may require an authorization form and
copy of credit card and Driving license. Print Lounge reserves the
right to refuse service without disclosing a reason.
- Links to Third Party Sites:
The links throughout this site may let you leave Print Lounge’s site.
The linked sites are not under the control of Print Lounge and Print Lounge is not responsible for the contents of any linked site or any link
contained in a linked site, or any changes or updates to such sites.
Print Lounge is not responsible for webcasting or any other form of
transmission received from any linked site. Print Lounge is providing
these links to you only as a convenience, and the inclusion of any link
does not imply endorsement by Print Lounge of the site.
- Color Matching
Because of differences in equipment, paper and inks and other conditions
between color proofing and production pressroom operations, a
reasonable variation in color between color proofs and the completed job
is expected, unavoidable and shall constitute an acceptable delivery.
Print Lounge will make every effort to produce a reasonable
representation based on materials supplied by the customer; however,
Print Lounge does not guarantee color matching. Unfortunately time to
time there is a misrepresentation of color due to soft proofing because
of calibration of one monitor to another.
- Overruns and Underruns
Overruns and underruns not to exceed 10% of quantity ordered shall constitute an acceptable delivery.
The customer affirms ownership or publication rights to all artwork,
photos and other materials submitted for printing and agrees to
indemnify and hold harmless Print Lounge from any and all loss, cost,
expense and damages on account of any and all manner of claims, demands,
actions and proceeding that may be instituted against Print Lounge on
grounds that printing violates any copyright or any proprietary right of
any person, or that it contains any matter that is libelous or
scandalous, or invades any persons right to privacy or other personal
right, except to the extent that Print Lounge contributed to the
matter. The customer agrees to, at the customer’s own expense, promptly
defend and continue the defense of any such claim, demand, action or
proceeding, that may be brought against Print Lounge provided that
Print Lounge shall promptly notify the customer with respect thereto.
- Refund policy
Printed material which need to be refunded must be shipped back to
Print Lounge.com at customer’s expense. Our quality control department
needs to inspect and verify that complaint is valid.
- Payment information
Print Lounge does not record, keep, or hold any credit card information
on our servers, Authorize.net/Moeris is responsible for that. Print Lounge only record and hold information on jobs ordered: docket number,
qty, paper type finishing, file and shipping info.