Terms & Conditions

All prices in Canadian Dollars.

  1. Prices are subject to paper price increase and availability.
    2. Client is responsible to verify all specifications in comparison with original quote request. Size and other specifications may have been modified.
    3. Drying time and heavy ink coverage will be charged extra unless indicated.
    4. All Applicable taxes and freight extra.
    5. All prices subject to viewing of supplied artwork and disc.
    6. All C.O.D. orders require 50% deposit and balance must be paid by cash, certified cheque, or bank Draft before the job leaves Print Lounge Premisses.
    7. Quantities of +/- 10% will constitute completion of order, overs and under’s will be charged or credited.
    8. A written Purchase Order must be included with all orders with all job information.
    9. Print Lounge will not assume any responsibility from lack of written information.
    10. Print Lounge will in no way be liable for damages in excess of purchase price, for incidental or consequential damages.
    11. Print Lounge reserve the right to Invoice additional charges at a later date if such was missed or occur at a later date.
    12. Any problems with the job must be claimed within 7 days of the receipt of the job. Job must be returned to get credit.
    13. Print Lounge will not be responsible for Stock, Film, Artwork, Disk or any material left in possession after 7 days of completion of job.
    14. Print Lounge are not responsible, under any circumstances, for any damages, consequential or otherwise if job delivery is late for any reason.
    15. Print Lounge reserve the right to charge for any work done and material supplied in the event of order cancellation, including paper.
    16. All goods remain the property of Print Lounge until paid in full.

Customer acknowledgement:
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to Print Lounge I agree to the Print Lounge Terms and Conditions set out below.

Print Lounge Terms and Conditions:



    Customer is fully responsible for final proof and layout approval prior to the printing process. Print Lounge is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size
    All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Print Lounge web site and/or its subsidiaries (referred to herein as Print Lounge) or the copyrighted property of parties from whom Print Lounge has licensed such property. The Customer (sometimes referred to for convenience as “you”) may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Print Lounge Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. Print Lounge policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
    All information, data, text, photographs, graphics, messages or other materials supplied by the customer (“Content”) are the sole responsibility of the customer.

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada or the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada or the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Print Lounge or any third party. Print Lounget does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Print Lounge be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that Print Lounge does not pre-screen Content, but that Print Lounge and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Print Lounge may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Print Lounge, its users and the public.

    Print Lounge is based in Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.
    In no event shall Print Lounge or its licencors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Print Lounge has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Print Lounge or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Print Lounge be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
    You agree that you shall indemnify and defend Print Lounge and all parties from whom Print Lounge has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
    All artwork or designs and images must be provided in CMYK format. Print Lounge is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Print Lounge is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Additional fees may apply for the files larger than 50MB.
    Print Lounge is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While Print Lounge will try it’s best to match the gradient density of each color, Print Lounge is not liable for the final appearance of a color. Application of UV Coating may effect or change the appearance of the printed colors. Print Lounge is not liable for the final color appearance of a UV product/s.
    Please note that because our letterhead and envelope paper stock is “uncoated”, we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.
    Orders are eligible for cancellation upon request via email until the earlier of 8 hours order or commencement of production, subject to applicable cancellation charges. A credit voucher is issued with a value equal to the cancelled job(s). The voucher will expire six months after initial activation. If job is cancelled charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your voucher. Minimum cancellation charge is $50 plus any credit card charges. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.
    Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify Print Lounge within 7 business days of order acceptance to notify any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. Where replacement is appropriate, Customer must first return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
    While Print Lounge will use reasonable efforts to prevent delay of delivery schedules, in no case shall Print Lounge be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the Print Lounge Plant, and customer shall have recourse only to its selected courier for any shipping issues. Print Lounge shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
    When a package is returned to Print Lounge due to an error made by the customer in submitting the proper shipping address,Print Lounge will reship the package with corrected address and charge an additional shipping fee for the shipment.
    Order exceeding $200 or greater may require an authorization form and copy of credit card and Driving license. Print Lounge reserves the right to refuse service without disclosing a reason.
  12. Links to Third Party Sites:
    The links throughout this site may let you leave Print Lounge’s site. The linked sites are not under the control of Print Lounge and Print Lounge is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Print Lounge is not responsible for webcasting or any other form of transmission received from any linked site. Print Lounge is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Print Lounge of the site.
  13. Color Matching
    Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Print Lounge will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Print Lounge does not guarantee color matching. Unfortunately time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.
  14. Overruns and Underruns
    Overruns and underruns not to exceed 10% of quantity ordered shall constitute an acceptable delivery.
  15. Indemnification
    The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless Print Lounge from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against Print Lounge on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that Print Lounge contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against Print Lounge provided that Print Lounge shall promptly notify the customer with respect thereto.
  16. Refund policy
    Printed material which need to be refunded must be shipped back to Print Lounge.com at customer’s expense. Our quality control department needs to inspect and verify that complaint is valid.
  17. Payment information
    Print Lounge does not record, keep, or hold any credit card information on our servers, Authorize.net/Moeris is responsible for that. Print Lounge only record and hold information on jobs ordered: docket number, qty, paper type finishing, file and shipping info.
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